Please read and understand these terms and conditions before using the luna8 platform. This document outlines the rights, responsibilities, and rules binding all registered members.
Luna8's terms and conditions are designed to protect both parties — you as a player, and us as the platform operator. Clarity is our priority.
Only individuals aged 18 and above are eligible to register and use the luna8 platform. Only one account is permitted per individual.
All financial transactions are subject to our processing policy. Withdrawals require completed KYC identity verification beforehand.
All bonuses are subject to minimum wagering requirements. Each promotion has a validity period and specific terms set out separately.
You are responsible for keeping your password confidential. luna8 will not be liable for any loss resulting from unauthorised use of your account.
Any attempt to manipulate the system, engage in fraud, or use unauthorized third-party software may result in account closure.
Any complaints or disputes must first be submitted to our support team. luna8's decision is final in all matters relating to gameplay.
Important: By registering or using the luna8 platform, you automatically agree to be bound by all terms and conditions set out in this document. Please read carefully before proceeding.
These terms and conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and luna8 ("Platform", "us", or "the company"). This Agreement governs your use of the website, mobile app, games, and all services provided by luna8.
By accessing our website at luna8.pro, downloading our app, registering an account, making a deposit, or participating in any games offered, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions and our Privacy Policy, which forms part of this agreement.
If you disagree with any part of this agreement, you must immediately stop using the luna8 platform.
To register and use the luna8 platform, you must meet all of the following eligibility requirements:
Warning: luna8 takes child protection seriously. Any individual found to have provided false information about their age will have their account closed immediately and all balances refunded after deducting any wins.
Each user is only permitted to hold one (1) active account only on luna8. Multiple account registrations by the same individual — whether using different names, emails, phone numbers, or payment methods — are strictly prohibited and may result in the closure of all associated accounts.
During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name, date of birth, mobile number, and valid payment method details. luna8 reserves the right to request identity verification documents at any time as part of our KYC (Know Your Customer) process.
The KYC verification process involves submitting a copy of a valid identity card or passport, proof of current address, and where required, proof of the payment method used. Verification is typically completed within 24 business hours.
Luna8 supports a variety of local payment methods including FPX, major e-wallets, and direct bank transfers. All transactions are processed in Malaysian Ringgit (MYR) and protected by 256-bit SSL encryption.
Deposit: The minimum deposit is MYR 30 per transaction. There is no standard maximum deposit limit, though VIP accounts may have different limits based on membership tier. Deposits are typically credited to your account within minutes.
Withdrawal: The minimum withdrawal is MYR 50. Before making your first withdrawal, the KYC verification process must be fully completed. Withdrawal requests are processed within 1–3 business days depending on the chosen method.
The withdrawal method must match the deposit method used. This is a standard security measure to prevent money laundering and protect your account.
Luna8 offers a wide range of bonuses including welcome bonuses, reload bonuses, cashback, and seasonal special promotions. All bonuses are subject to wagering requirements and specific terms stated on the relevant promotions page.
Wagering Requirements: Generally, bonuses must be wagered between 10x and 30x (depending on the bonus type) before a withdrawal is permitted. Exact wagering requirements are stated on each promotional offer.
luna8 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Please check the Promotions regularly for the latest updates.
All games offered at luna8 use a certified random number generator (RNG) that has been independently tested and verified by recognized third-party bodies. This ensures every game outcome is truly random and fair, with no manipulation.
Every game category — including slots, Live Casino, sports betting, fish shooting, and bingo — has its own rules displayed within the respective game interface. You are responsible for understanding the rules of each game before you start playing.
To ensure a safe and fair gaming environment for all members, the following activities are strictly prohibited on the luna8 platform:
Violation of any of the above rules will result in immediate action including account suspension, forfeiture of balances and wins, and legal action where necessary.
Closure by Member: You may close your account at any time by contacting our customer support team. Prior to closure, all eligible balances will be processed for withdrawal subject to our standard withdrawal policy.
Closure by luna8: We reserve the right to close or suspend your account without notice if:
Accounts closed for responsible gaming reasons will receive a full balance refund. Accounts closed due to terms violations may not be eligible for a balance refund.
Luna8 is committed to protecting your personal information. All data is collected, processed, and stored in accordance with our Privacy Policy, which complies with applicable data protection requirements. Our 256-bit SSL encryption ensures all data in transit remains fully protected.
We will not sell, rent, or share your personal information with third parties without your consent, except as required by law or for legitimate payment processing purposes. For more information, please read Privacy Policy us.
Luna8 is not liable for any indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to loss of profits, loss of data, or business interruption.
The platform is provided "as is" without any express or implied warranties regarding accuracy, reliability, or fitness for a particular purpose. We do not guarantee that the platform will operate without interruption or errors at all times, although we strive for 99.9% system uptime.
All content on the luna8 platform, including logos, graphics, interface designs, text, software, and trade names, is the exclusive property of luna8 or its licensors. You may not copy, modify, distribute, or use any of this content without our written permission.
The name "luna8" and its logo are registered trademarks. Unauthorized use may result in legal action.
Luna8 reserves the right to modify, update, or replace any part of these terms and conditions at any time. Changes take effect immediately upon publication on our website.
We will endeavour to notify members of material changes via email or in-account notifications. However, it is your responsibility to review this page periodically to ensure you are always aware of the latest terms. Continued use of the platform after changes are published constitutes acceptance of the updated terms.
This agreement is governed and interpreted in accordance with applicable law. Any dispute arising from or related to this agreement shall first be resolved through good-faith negotiation. If a resolution cannot be reached, the dispute shall be referred to binding arbitration.
You agree that any claim or legal action relating to your use of the luna8 platform must be filed within one (1) year from the date the cause of action arises, or it will be permanently barred.
If you have any questions, concerns, or complaints regarding these terms and conditions or your use of the luna8 platform, please contact our customer support team, available 24 hours a day, 7 days a week.
Our team can be reached via live chat directly on our platform or by email at [email protected]. We strive to respond to all inquiries within 24 hours.
For responsible gaming concerns, please visit our Responsible Gaming for help resources and further information.
For frequently asked questions, you may find answers faster on our FAQ before contacting customer support.
You've reviewed our terms. Now it's time to join over 500,000 members who trust luna8 as their betting platform of choice.