At luna8, your privacy is more than a legal obligation — it is a responsibility we take seriously. Find out exactly how we collect, use, and protect your personal data.
Luna8 protects every layer of your information with the latest technology and industry best practices. Here are the six core pillars of our privacy commitment.
All data transmitted between your device and luna8's servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions.
Your personal data is stored on servers protected by multi-layered firewalls and strict access controls. Only authorised personnel may access sensitive information.
Luna8 has never and will never sell your personal information to third parties for marketing purposes. Your data belongs to you — we only use it to improve your experience.
You have the right to access, correct, or request deletion of your personal data at any time. Our team will process your request within 30 business days.
We clearly explain the types of cookies used and their purposes. You can manage your cookie preferences through your browser settings at any time without affecting the platform's core functionality.
Our privacy policy is designed to ensure full compliance with the Personal Data Protection Act (PDPA) and applicable data protection regulations to safeguard your rights as a user.
Important Note: By using the luna8 platform, you agree to the collection and use of information as described in this Privacy Policy. Please read it carefully before proceeding with registration.
Luna8 ("we", "Platform", or "company") is committed to protecting the privacy of all users who access and use our services at luna8.pro. This Privacy Policy transparently explains how we collect, process, store, and protect your personal information.
This document is drafted in accordance with the requirements of the Malaysian Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. We believe every user has the right to know exactly what happens to their information — no confusing language, no hidden conditions.
This policy applies to all information collected through our website, the luna8 mobile app, customer support services, and all other interactions you have with our platform.
Luna8 collects various types of information depending on how you interact with our platform. Here is a detailed breakdown:
| Data Categories | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | KYC verification & legal compliance |
| Contact Information | Email address, phone number, residential address | Account communication & security |
| Financial Information | Payment method details, transaction history | Deposit & withdrawal processing |
| Usage Data | Game history, betting patterns, session duration | Service improvement & responsible gambling |
| Technical Data | IP address, device type, browser, operating system | Account security & technical diagnostics |
| Communications Data | Support chat logs, emails, user feedback | Customer support enhancement |
We only collect data that is genuinely necessary to provide our services. The principle of "minimum collection" is central to how we handle your data.
Information is collected through various transparent and legitimate channels:
Luna8 uses collected information solely for legitimate, stated purposes. We will not use your data for any other purpose without first obtaining your consent.
The primary purposes for which your data is used are as follows:
You may withdraw consent to receive marketing communications at any time by contacting our customer support or using the unsubscribe link in our emails.
Luna8 does not sell, rent, or disclose your personal information to third parties except in the limited circumstances described below. Any data sharing is carried out with strict controls and only to the extent necessary.
We share data with:
All third parties with whom we share data are required to maintain a level of security and confidentiality equal to or greater than our own standards.
We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or accidental disclosure.
The protective measures we implement include:
While no system can guarantee absolute security, luna8 continuously invests in security infrastructure to ensure your data remains protected at the highest level of protection we can achieve.
The luna8 website uses cookies and similar tracking technologies to enhance the user experience, analyze website traffic, and deliver relevant content. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our platform.
As a luna8 user, you have clear rights regarding your personal data under applicable data protection laws. We respect and facilitate the exercise of these rights:
To exercise any of the above rights, please contact our privacy team via email at [email protected]. We will process your request within 30 business days from the date of receipt.
Luna8 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.
Once the retention period expires or data is no longer required, we will securely delete or anonymize it using industry-recognized methods.
The luna8 platform may contain links to third-party websites or services, including game provider sites or payment partners. Our Privacy Policy does not cover the privacy practices of those third-party websites.
We encourage you to read the privacy policy of every website you visit. luna8 is not responsible for the content or privacy practices of third-party websites linked from our platform.
Luna8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes take effect as soon as the updated version is published on our website.
For material and significant changes, we will notify you via your registered email or a prominent in-account notification at least seven (7) days before the changes take effect. Continued use of the platform after the effective date will be considered acceptance of the latest version of this Privacy Policy.
We recommend checking this page periodically. The "Last Updated" date at the top of this page will always reflect the date of the latest version.
If you have any questions, concerns, or wish to exercise your privacy rights, our data protection team is ready to assist. We are committed to providing accurate and transparent responses to all privacy-related enquiries.
For privacy and data protection matters, contact us at: [email protected]
For general support and account inquiries, you may reach our customer support team available 24 hours a day, 7 days a week via live chat on the platform or by email at [email protected].
For inquiries related to Responsible Gaming or to exercise self-exclusion, please visit our dedicated page. You may also refer to our FAQ page for answers to common questions about privacy and account security.
Luna8 protects your privacy at every step. Register today and enjoy a fully secure, fair, and trustworthy betting platform.